Returns & refunds

Updated September 10, 2026. The voluntary return offer below is designed for our US orders. Mandatory consumer rights take priority.

Please check the complete model code on your current filter before ordering. Need help choosing? Contact FitFilter before opening the filter's inner protective packaging.

30-day returns for unused filters. You may request a change-of-mind return within 30 days after delivery. The filter must be unused, uninstalled and in its original inner protective packaging, with any supplied hygiene seals, protective wrapping and caps intact. Please include the original product packaging and accessories. Opening the shipping carton or outer product box for inspection does not, by itself, make a return ineligible.

Filters that have been unsealed, installed, used or connected to water are not eligible for this voluntary change-of-mind return offer. This restriction does not exclude help for a defective item, damage, an incorrect item or an error in our product information, and it does not limit your legal rights.

If you ordered the wrong model or changed your mind

Contact us before sending anything back. For an eligible voluntary return, you are responsible for the return postage. Our return arrangements are based in China, so international return shipping may cost a significant part of the product price. We will provide the correct return address and instructions before you ship. Please do not send a return to the address printed on the original shipping label unless we confirm it.

Once we receive and inspect an eligible return, we refund the amount paid for the returned item and any refundable tax to the original payment method. Shipping paid on the original order is not refundable for a change-of-mind return, except where applicable law requires otherwise. We do not add an undisclosed outbound shipping charge to an order that had free shipping, and we do not charge a restocking fee.

Please send an approved voluntary return within 14 days of receiving the return instructions and keep proof of posting. Contact us if you need more time or if a carrier restriction prevents shipment. You do not need the parcel to arrive in China within those 14 days.

Damaged, defective or incorrect items

If your order arrives damaged, contains the wrong item, or has a product problem, contact us as soon as you notice it. Include your order number, a description of the issue and, where available, clear photos of the product label, packaging and problem. We may ask for further information reasonably needed to understand the issue.

If you selected the model we expressly identified as compatible and it does not fit, please tell us the old filter's full code and your refrigerator model. A mistake in our compatibility information is our responsibility.

For a confirmed issue that is our responsibility, we will provide an appropriate replacement, refund or other remedy required by applicable law without passing the reasonable cost of correcting our error to you. We may resolve the issue without asking you to return the filter. If we require a return for such an issue, we will arrange or cover the reasonable return shipping. Please wait for instructions before paying to send it back.

Opening or installing a filter does not automatically disqualify a genuine defect claim. The 30-day voluntary return window does not replace any longer rights you have under applicable law. Stop using a filter if it leaks or appears damaged.

Cancellations

Please contact us immediately if you need to cancel. Orders successfully cancelled before dispatch receive a full refund. Once an order has been dispatched, we will help you under the applicable return rules. If we cannot supply your order as agreed, we will contact you about the available options, including any cancellation and refund rights you have.

Refund timing and review

We will notify you when we have reviewed your request or received your return. Approved refunds are issued to the original payment method within 7 business days after inspection, or after we confirm that no return is required, unless applicable law requires an earlier refund. Your bank or payment provider may take additional time to post the credit.

We assess requests using the order details and the information provided. We may decline a voluntary return that does not meet this policy or a claim supported by false information, and we will explain the reason. You can contact us with additional information for review. This does not restrict your right to dispute a payment or exercise other legal rights.

Your legal rights

This policy adds a voluntary return offer and does not exclude or limit mandatory consumer rights. If applicable law gives you different cancellation, return, refund, warranty or delivery rights, those rights take priority, including any required refund of original standard delivery charges. Delivery is available only to the destinations offered at checkout.

To request help, use our contact page with your order number and the email address used at checkout.